http://repository.potensi-utama.ac.id/jspui/jspui/handle/123456789/5456 Thu, 16 Apr 2026 15:18:56 GMT 2026-04-16T15:18:56Z http://repository.potensi-utama.ac.id/jspui/jspui/handle/123456789/5458 Title: Modeling of Decision Support System as an Assistant Tool in Selecting Health Equipment Suppliers with TOPSIS Method Authors: Bob Subhan, Riza Abstract: Currently, the hospital realizes that in improving health services to patients is to provide services in the form of facilities and infrastructure for the needs of patients. Therefore, hospitals need cooperation with suppliers to procure patient needs such as medical devices and medicines. So far, the criteria used in the selection of suppliers only focus on price, resulting in the fulfillment of the supply of medical devices and medicines such as delays, inappropriate quality, and the number of medical devices ordered, causing the company to be unable to meet the demand for hospital capacity. The process of determining the selection of the right supplier can be done by many methods, one of which is by using the Order Preference by Similarity to Ideal Solution (TOPSIS) technique. The TOPSIS method is based on the principle that the chosen alternative must be the most similar to the positive ideal solution while being the most dissimilar to the negative ideal solution. This model provides a solution for the recommendation for determining the supplier of medical devices to the company according to the criteria specified at the beginning of the calculation. The criteria used in the form of quality, price, completeness, and updating, service and communication, ordering and payment, timeliness are indicators used in the selection of suppliers of medical devices and medicines. The TOPSIS method's results can be utilized as a model in a decision support system for supplier selection, to improve the quality of healthcare services Description: Making decisions is a vital task that a firm must complete to avoid issues in associated operations that result in consumer complaints [1]. A corporation must make numerous selections, one of which is the selection of material suppliers to be utilized. [2][22]. Currently, Government and Private Hospitals realize that in improving health services to patients is to provide services in the form of facilities and infrastructure for the needs of patients. The quality of the facilities and infrastructure such as medical devices and medicines is very much needed for the treatment of the disease suffered by the patient. Therefore, the hospital requires cooperation with the supplier to procure patient needs such as medical devices and medicines. Many suppliers often offer cooperation with hospitals in terms of procurement of medical devices and medicines, but not all suppliers can provide quality services to meet hospital needs, such as frequent shortages of goods ordered by hospitals, availability of medicines - Incomplete and many types of medicines that do not match the doctor's request, difficult ordering methods, and untimely delivery. These problems have an impact on the quality of hospital services to patients in the process of healing and patient care. As a result, supplier selection is critical, where the proper supplier of goods must give optimal services in terms of responsiveness, fluid communication, and information, in addition to being able to supply quality, timely, and inexpensive rates. [2]. So, we need a model that can help in determining the supplier of medical devices [3]. A Decision Support System is a set of model-based data processing and assessment techniques that help decisionmakers make quick and easy decisions in semi-structured and unstructured settings [6] [7]. The process of determining the right supplier selection can be done by many methods [4] [6] [7] [9] [10][23][24], and one of them is by using the Order Preference by Similarity to Ideal Solution (TOPSIS) technique. The TOPSIS technique is based on the idea that there are many different ways to solve a problem. The chosen one must be closest to the positive ideal solution and furthest away from the negative ideal solution. [9]. The options will be sorted by value so that the alternative that has the shortest distance from the positive ideal solution is the best alternative [11]. bigger is better chosen [12]. TOPSIS method is used as an effort to solve multicriteria decision making (MCDM) problems [12]. This is due to the concept's simplicity and ease [13] of comprehension, as well as its capacity to quantify the relative performance of various decisions. [14] [15] [20] [21]. So far, the criteria used in supplier selection only focus on price, resulting in the fulfillment of the supply of medical devices and drugs such as delays, inappropriate quality and the number of medical devices ordered, causing the company to be unable to meet demand, hospital capacity. Therefore, it is necessary to have a criterion and order of priority in the selection of suppliers in order to obtain suppliers who are able to meet the needs of the company. Therefore, how to find suppliers who can provide the best prices with good quality goods, have a complete range of products and many choices, provide updated products, provide good service, easy ordering, timely delivery, easy and safe payment methods and can communicate well. Fri, 23 Sep 2022 00:00:00 GMT http://repository.potensi-utama.ac.id/jspui/jspui/handle/123456789/5458 2022-09-23T00:00:00Z