Modeling of Decision Support System as an Assistant Tool in Selecting Health Equipment Suppliers with TOPSIS Method

Abstract

Currently, the hospital realizes that in improving health services to patients is to provide services in the form of facilities and infrastructure for the needs of patients. Therefore, hospitals need cooperation with suppliers to procure patient needs such as medical devices and medicines. So far, the criteria used in the selection of suppliers only focus on price, resulting in the fulfillment of the supply of medical devices and medicines such as delays, inappropriate quality, and the number of medical devices ordered, causing the company to be unable to meet the demand for hospital capacity. The process of determining the selection of the right supplier can be done by many methods, one of which is by using the Order Preference by Similarity to Ideal Solution (TOPSIS) technique. The TOPSIS method is based on the principle that the chosen alternative must be the most similar to the positive ideal solution while being the most dissimilar to the negative ideal solution. This model provides a solution for the recommendation for determining the supplier of medical devices to the company according to the criteria specified at the beginning of the calculation. The criteria used in the form of quality, price, completeness, and updating, service and communication, ordering and payment, timeliness are indicators used in the selection of suppliers of medical devices and medicines. The TOPSIS method's results can be utilized as a model in a decision support system for supplier selection, to improve the quality of healthcare services